these terms and conditions apply to all items bought from Jacobikes whether purchased on ebay, the web shop or premises
PRICES & VAT
All prices are £'s sterling and include the VAT
element unless stated otherwise. Prices and terms & conditions set out in this
website and on my ebay store store and any associated literature are correct at
the time of going to print. On the rare occasion where there is an error, we
will do our best to inform you at the earliest opportunity when your order is
placed. All products are subject to availability. PLEASE NOTE: Although we aim
to keep prices stable, circumstances beyond our control (including changes in
rates of taxation e.g.: VAT, currency fluctuations or inflationary cost
increases) may cause price changes up or down.
TITLE OF GOODS
The title and ownership of all goods remain the property of Jacobikes until all payment has been received and funds cleared.
PAYMENT
Payment can be made using one of the following methods: 1) Credit/Debit cards
through Paypal online payments. 2) Pre pay invoice paid by, cheque, postal
order, Bankers draft. Please make payable to Jacobikes ensuring all details are
correct with valid bankers card number, expiry date, full name, address and
telephone number printed clearly on the reverse. All payments will be cleared
before goods are dispatched. We do advise customers not to send any cash through
the post, as Jacobikes will not be held responsible for any losses.
GUARANTEE
All our new products are guaranteed against manufacturing defects for 12 months
from date of purchase if fitted by us at our premises otherwise they are only
covered against manufacturing defects on a return of post by prior arrangement
basis. We accept no liability for items damaged through inappropriate fitting.
It should be noted that most of our parts are of a universal fitment nature and
therefore great care must be taken to ensure that on fitting, items are adjusted
or altered in such a way as to prevent undue stress from fasteners. If a fault
does occur during this period, we shall arrange to have the item repaired or
replaced after it has been inspected. Any delivery charges will be at the
purchasers expense.
AVAILABILITY
Our suppliers aim to hold all items in stock, however should an item be more
popular than expected, there may be occasional delays when ordering. If this
does occur then an advice note will be attached with your invoice. Sometimes we
may experience difficulties with the supply of certain products and may
therefore provide a substitute of the same or better quality at no extra cost.
If we are unable to supply ordered items within a reasonable time, a full refund
will be provided.
PART DELIVERY / DAMAGED GOODS
All your goods should arrive in the same condition as described, however, if you
do receive any goods that appear to be not as described, the company must be
advised within 72 hours of receipt. This applies to any items that may appear to
be missing, unless stated on the invoice that the item is currently out of
stock. If any items are not to be used straight away, we advise customers to
check that these have been received in perfect condition and working order. The
company will do everything possible to ensure your delivery arrives on time and
intact, we will not accept responsibility for any additional expenses occurred
due to late or incomplete deliveries.
RETURNS PROCEDURE
You are entitled to return goods for
a full refund within 7 days of receipt. Excluded from this are goods made for
you to your specifications which are otherwise correctly supplied or universal
fitment goods correctly supplied, in any instance the procedures below must be
followed.
All goods returned must be clearly labeled and have full documentation enclosed
including reason for return. All returnable goods must be reported to the
company. Goods returned without any notice will not be accepted. Carriage
charges are non refundable unless goods are faulty or incorrectly supplied. All
goods must be returned at the senders expense in the first instance.
SPECIFICATION
Every effort has been made to ensure that the specifications stated are correct
at the time of going to print, however technical data, dimensions and weights
serve as a guide only. Sometimes product specifications may change, in such
instances we'll do our very best to inform you when placing your order. All our
sizes and measurements are approximate but we do try to make sure they are as
accurate as possible. No guarantee is given or implied that goods will confirm
in absolute detail to the description or illustrations published or that goods
will prove suitable for your unique application.
STATUTORY RIGHTS
These terms and conditions do not effect your statutory rights as a customer.
For customer enquiries or complaints please contact our head office: Jacobikes, St Valery, School Road, Kyle of Lochalsh, Ross-Shire. IV40 8LG